By placing an order with us you will be deemed to have read, understood and agreed to these Terms and Conditions. If you are unhappy with any aspect of these, then you should contact one of our staff before placing an order with us.
These Terms and Conditions and your use of our web site are governed by English law and you agree to submit to the non-exclusive jurisdiction of the English court. This does not affect your non-excludable statutory rights.
This website and our Terms and Conditions have been designed for use within the United Kingdom and under UK law. Whilst we are happy to consider requests for products and enquiries from outside the United Kingdom, we give no warranty, express or implied, that the use of this website or the placing of any order through this website from outside the UK complies with any applicable non-UK laws or regulations. Accordingly, any products or promotions not permitted under your local law are not offered to you.
A Contract between the customer and Austique Online Limited for the sale of our products will only exist once an order has been accepted, processed and dispatched (at which point the buyer’s credit/debit card will be charged for the value of the goods dispatched). This does not affect the customer’s statutory rights.
Prices and availability of goods is subject to change without notice. This means that the price confirmed after placing the order may be different to that charged at delivery. Every effort is made to ensure that this will not happen – please refer to our returns policy below. A delivery charge will be added to your order value where appropriate, please see delivery times and charges.
Your right to cancel
You may normally cancel your order (once accepted by us) for any reason up to the point of dispatch. If you do cancel the contract within this time any payments made by you will be refunded in full within 30 days.
If you are not completely happy with the products that you have chosen you may return them to us within 14 days of receipt. We will be more than happy to offer you a ‘no quibbles’ exchange or refund provided that the products are returned in perfect, unused and re-saleable condition and with the original packaging.
Please take extra care to read the product care information as labelled on the product as we cannot accept items for a refund or exchange if they have been damaged in the wash.
How to return goods
We offer a free returns service on all domestic orders. Everything you need is included in your package. Simple affix the two labels provided to your returned package and take it to your local post office.
All international orders must be returned at the customer’s own expense.
When returning items you are strongly recommended to obtain proof of posting as we cannot accept responsibility for parcels lost in transit. We will only refund the cost of postage where the item returned is faulty.
Payment and taxes
We accept online payment in a secure environment by credit card or debit card. We currently accept Visa, Mastercard, Delta, Switch, Maestro, Solo & Amex. All transactions are shown in £ sterling.
All prices quoted on this website are accurate at the time of publication and are quoted in pounds sterling (£) and where appropriate are inclusive of UK sales tax (VAT) at the current rate. If your order is being sent to a member state of the EC then the selling price will include VAT at the current rate. The current rate of VAT is 20%.
All non-EU orders are charged without VAT.
Any customs or import duties levied once the package reaches your destination country will be your responsibility as we have no control over these charges and cannot predict them.
Our guarantee to you
If your credit/debit card is used fraudulently as a direct result of being used to buy from our site, then we will assume liability for the first £50 of your loss. Your credit card company is obligated to take responsibility for the rest. We will do our best to work with your credit card company to minimise the hassle for you.
We aim to hold stock of all styles and sizes whilst a product is active. However, occasionally an item will be out of stock and if this is the case a member of the Austique sales team will inform you ASAP and offer you a refund or suggest an alternative.
All dates quoted for delivery are estimated delivery dates only and may be subject to change and we can accept no liability for any loss or damage (whether direct or indirect) for delivery at any time other than the estimated date for delivery.
Conformity of goods
We take every care to ensure that the description and specification of our products are correct at the time of going to press. However, while the colour reproduction of the products is a close representation, we cannot accept any responsibility for any variation in colour caused by the browser software or computer system used by you.
Disclaimer & limitations of liability
Austique Limited does not seek to exclude or limit liability for death or personal injury arising from its negligence or that of its members, agents, directors or employees or for any fraudulent misrepresentation.
To the fullest extent permitted by law and save as provided above, neither Austique Limited nor any associated company shall be liable to you by reason of any representation, or any implied warranty, condition or other term, or any duty at common law, or under the express terms of the contract, or in negligence (whether on the part of Austique Limited or any of its members, agents, directors, employees or otherwise) for any indirect special or consequential loss or damage (including but not limited to loss of profit or loss of saving), costs, expenses or other claims for compensation whatsoever which arise out of or in connection with the use of this website, the supply of the products or their use or resale by you.
“The limitations of liability in these conditions shall apply equally for the benefit of Austique Limited and any other associated company of Austique Limited as if references to Austique Limited included references to each such associated company.”
While Austique Limited uses reasonable endeavours to ensure that the information on this website is accurate and up to date, it does not give any warranty as to its accuracy or completeness and Austique Limited will not be responsible for any errors or omissions or for the results arising from the use of such information
While Austique Limited takes all reasonable steps to ensure a fast and reliable service, it does not guarantee that your use of this website will be interruption or error free and will not be responsible for any disruption, loss of or corruption of any material in transit, or loss of or corruption of material or data when downloaded onto any computer system.
Further, Austique Limited will not be responsible nor liable for your use of any other websites which you may access via links within this website. Austique Limited does not control these websites and is not responsible for their content. Any such links are provided merely as a service to users of this website and their inclusion in this website does not constitute an endorsement by or affiliation with Austique Limited.
The entire liability of Austique Limited under or in connection with any contract for any products to which these conditions apply shall not exceed the price of the products, except as expressly provided in these conditions. Austique Limited will not be liable to you or be deemed to be in breach of the contract by reason of any delay in performing, or any failure to perform, any of its obligations in relation to the products ordered by you if the delay or failure was due to any cause beyond its reasonable control.
Austique Limited may assign or transfer any of its rights or sub contract any of its obligations under these terms and conditions to any third party. You may not assign or transfer any of your rights or sub contract any of your obligations under these terms and conditions except with the specific permission in writing of Austique Limited.
No person who is not a party to these terms and conditions shall have any right to enforce any term under the Contracts (Rights of Third Parties) Act 1999. Nothing in these conditions is intended nor shall affect any of your statutory rights that may not be legally excluded.
Copyright and trademark
The contents of these pages (including pictures, designs, logos, photographs, text written and other materials) are the copyright trademark or registered trademark of Austique Limited or its content and technology providers or their respective owners. ALL RIGHTS RESERVED. The copying, modification, distribution, reproduction, or incorporation into any other work of part or all of the material available on this website in any form is prohibited save that you may:
Copy, print or download extracts of the material on this website for the sole purpose of using this website or placing an order with Austique Online Limited.
Copy print or download the material on this site for the purpose of sending to individual third parties for their personal information provided that you acknowledge us as the source of the material and that you inform the third party that these conditions apply to them and that they must comply with them.
Registered company office:
330 Kings Road
London SW3 5UR
Tel 020 7376 3663
Fax 020 7376 3773
Company registration number 4992720
VAT registration number 830965025